Bt Financial Group Sydney, NSW

Annual Performance Assessment: It is important to note that our MySuper Lifestage investment options for BT Super, BT Super for Life and Asgard Employee Super Account failed the Government's 2021 annual performance assessment. Learn about what we're doing in response. Notice ordered by the Federal Court in a proceeding issued by ASIC against BT and Asgard concerning IDPS and superannuation products.

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We are committed to constantly seeking ways to help our customers and their families prepare for their best financial future. As part of Westpac Group and one of Australia's leading wealth experts, BT has been helping Australians build and protect their wealth since 1969. We provide investment, superannuation and insurance solutions to help you prepare for today and tomorrow.

When will I receive my statement? Information about statements and when to expect them is available online at our 'Statement dates and FAQs' page. USI changes for BT Super members. Please ensure that your employer has your updated details. You can download a copy of the letter we sent to members (PDF) for more information.

Reviews (10)

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Murray Schultz

Nov 13, 2021

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I have been trying to lodge an insurance claim with BT Finacial, Asgard or Westpac (whoever they are) for nearly 2 years and the process is disgusting and stressful. Im sure its their strategy. I am never dealing with these companies again. I have lodged a complaint with Australian Financial Complaints Authority.

Rajiv Singh

Sep 25, 2021

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I worked for BT several years ago now whilst they were still under the Westpac Group. I've never worked in a workplace where we were were told by our Big Boss that overtime was expected and going to be unpaid for. So many politics here, my manager was hopeless and I felt nothing but burnout working for the organisation at the time. I hope they have changed since my time there.

Jason Yu

Jul 05, 2021

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Says premiums aren't increasing 3 months ago. Guess that was a lie. Income protection going up 72.5% what a joke. Financial advisors getting kickbacks for referrals makes a vicious cycle of scamming.

Evan Williams

Jun 09, 2021

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Absolutely trash company with pathetic, extremely overpriced services. Avoid any of their financial services and save your future self a lot of pain and frustration.
My partner and I took out a level insurance policy and TPD because it is supposed to save money in the long run. However, they have subsequently hiked up the price of these policies twice in the past 24 months - This time by almost 50%!
What you get:
- No proactive communication
- No customer account portal
- Terrible customer service
- They will most likely screw you over when you make a claim

Rrrino

Jan 12, 2021

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They don't return your call even after leaving a detailed message. During these hard financial crisis times you'd think they'd hire more customer service to answer calls or return calls. It must be true that during hard times is when these institutions reveal their true colors.

Karin Van Der Graaf

Nov 05, 2020

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Fellow backpackers, hold on to your dear money and do not use this company to collect your super! I've asked for my money back (DASP application) as I left Australia in December, it's been more than 2 months now and I still haven't received my money while the legal term is 28 days. When you call them you'll be put to hold for more than an hour and the inconsistency of the messages from customer service is just ridiculous.

Liliana Mawer

Oct 18, 2020

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I have had a poor experience with BT wrap. Fees are high and it has taken 9 weeks for me to withdraw my superannuation. I am still waiting. Only 9 calls to follow up and be put on hold and told a different story each time. Would not recommend

Sam Kazemi

Jul 05, 2020

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I wish I could have provided rating less than 1 star. Appealing customer service, been on the line with them for more than 60 minutes and still no customer service attending my call. I accidentally transferred money to my superannuation and asked them to refund the money back. they tried their best not to refund the money even though that money was for my university tuition

Nathan Quinn

Dec 31, 2019

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Appealing service from BT Financial Groups insurance arm. Flat out refused to pay my client for works that were required.
First they lied regarding their obligation to pay out a claim. Once this was completed they changed their tune because legally they had to. Then they tried to offer such an insignificant amount for works that needed to be completed.
Made it out like they were going to be fair and put me on hold then transferred me through to several different departments before saying that they think it was reasonable for their representative to hang up on my when I chased up a series of emails

Liz T.

Jun 15, 2019

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I’ve never been messed around so much by a company as I have this one and all I wanted to do was increase my cover. 2 months later and numerous promises, even from managers and I give up, you obviously don’t need the business. I dread to think how you treat people that actually claim.