Travel Alert: Cover is not available for loss arising from government restrictions including travel bans, border closures and broadly imposed quarantine requirements, or failure to follow government advice. If your travel is affected by government restrictions, we have options available if you no longer need your policy.
See our travel alerts. Buying travel insurance could be the difference between an amazing trip and an awful one. When you buy travel insurance, you're protecting yourself from the financial risks and potential costs if something goes wrong on your trip. While it's not mandatory, it may be worthwhile for any holiday you take, even if you're just going away for a weekend.
See our travel alerts. Buying travel insurance could be the difference between an amazing trip and an awful one. When you buy travel insurance, you're protecting yourself from the financial risks and potential costs if something goes wrong on your trip. While it's not mandatory, it may be worthwhile for any holiday you take, even if you're just going away for a weekend.
Services
And that's where we come in. You can focus on the fun, because we provide the cover, the service and the know-how to truly protect you. We give travellers the confidence to explore their world by taking care of the 'what ifs' of travel. We've got the cover, the service and the know how to keep those stress levels nice and low.
Travel Alert: Cover is not available for loss arising from government restrictions including travel bans, border closures and broadly imposed quarantine requirements, or failure to follow government advice. If your travel is affected by government restrictions, we have options available if you no longer need your policy.
While we wait for restrictions to ease around the world, we have temporarily given our international travel insurance plans a break. These include The Works, The Basics and Annual Multi Trip plans. For now, you can get cover for travel in your own backyard and start planning your Aussieland adventure with our Domestic plan which is still available.
Travel Alert: Cover is not available for loss arising from government restrictions including travel bans, border closures and broadly imposed quarantine requirements, or failure to follow government advice. If your travel is affected by government restrictions, we have options available if you no longer need your policy.
Globetrotters - get cover for business of pleasure trips over the course of 12 months with our annual multi-trip travel insurance plan. While we wait for restrictions to ease around the world, we have temporarily given our international travel insurance plans a break. These include The Works, The Basics and Annual Multi Trip plans.
Reviews (10)
Lillian James
Dec 16, 2020
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We have found this company to be outstanding during the pandemic. I had a cruise booked in Galapagos. After sending in a detailed spreadsheet with my claim, I received all of my money back including credit card charges. I received a full refund from LATAM for my flight but they were prepared to refund that too, if it didn’t go through. It took a while to settle my claim but understandable in light of the current situation. I was very surprised to have my phone call answered within a few rings in the days after the Do Not Travel warning and the staff were always prompt and helpful when I made
Alyssa Kelly
Aug 31, 2020
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Positive: Professionalism, Quality, Responsiveness, Value
Thank you TID! I have always booked through TID and this year I had to claim twice. Both times I was able to get my full refund. It was easy enough to submit the claim online and the process was straight forward. I know I’ll always use TID in future.
Thank you TID! I have always booked through TID and this year I had to claim twice. Both times I was able to get my full refund. It was easy enough to submit the claim online and the process was straight forward. I know I’ll always use TID in future.
Neil Jamieson
Nov 25, 2019
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Have used TID for all my travel insurance for about 10 years. Always got it because they were the cheapest but never had to claim until my last trip and it was awesome. They sorted me right out. I got sick abroad and they looked after me. Can’t recommend enough. Hot tip: always get travel insurance.
Jonathan Kwok
Sep 13, 2019
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0/5 - I thought Travel Insurance Direct were a great company until my latest incident has prompted me to find a new travel insurance company. Unfortunately due to a terrorist attack, my flight was delayed causing me to stay an additional night and losing a nights stay in my accomodation booked. I was told on the phone that the claim may have an exclusion but there would be no limit to it and that you can still submit it. To my understanding I thought TID had my back in this situation like they had before when I travelled to Malaysia.
After posting my claims for the trip they have called me and
After posting my claims for the trip they have called me and
Georgie Greene
Aug 05, 2019
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Very disappointed with my claim result. I feel totally conned and ripped off by TID, I was delayed by 25 hours, but subsequently found out I wasn’t insured if it was the airline’s fault. As delays are mainly caused by the airlines, you would think it would be covered as a travel insurance standard, I was very surprised it wasn’t. As the delay was so long, my original connections were lost, I was forced to buy an alternative ticket for $1000 AUD (cheapest option at the time) to get to my final destination, but I was then told, alternative flight costs weren’t covered either. I only received
Jessica Tran
Jun 23, 2019
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So far the worst experience I’ve ever had. Purchasing the insurance was quick and easy however if you’re looking to make a claim, expect disappointment and long turn around time. I tried calling their office and was literally on hold for over 1.5 hours and no one picked up. Made a claim online and not til 11 days later did someone email me back requesting additional paperwork which was fine, but after providing additional details still no answer after another 12 days. I even sent a follow up email and have no response. It’s been over 2 months since I’ve lost my luggage and I still haven’t
Helena McClean
Jun 24, 2018
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Brian Pretorius
Sep 19, 2017
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Well no claim to make. .
I bought this policy in November or December then promptly forgot about it.
About a week before I left I got into a panic and again started to research Travel Insurance. I was about to purchase from the company I had previously used many times when I recalled going through this process before and then going back through past emails I found the one I purchased from your company.
While your email on my return was unexpected and appreciated I would suggest that your customer service should send an email a week or two before your customer leaves on their travels. This will
I bought this policy in November or December then promptly forgot about it.
About a week before I left I got into a panic and again started to research Travel Insurance. I was about to purchase from the company I had previously used many times when I recalled going through this process before and then going back through past emails I found the one I purchased from your company.
While your email on my return was unexpected and appreciated I would suggest that your customer service should send an email a week or two before your customer leaves on their travels. This will
Christeene Britton
Aug 20, 2017
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We have been using Travel Insurance Direct for about 5 years for all of our holiday travels. This has included holidays to many Asian & European destinations as well as skiing trips in Japan. TID always offer a competitive premium & are always ready to assist if you have any issues whilst travelling. The one outstanding thing is that they always contact you when you get back to see if all is ok & that you had a safe trip. Outstanding!
Michele Hemmings
Jun 22, 2017
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