Abacus Systems develops Help Desk and IT Service Management software solutions for small to large organizations. Our Service Desk and Help Desk software are very customizable and cost-effective IT Service management solutions. It can be used for both internal staff and external customer support. Each module can be stand alone or integrated with the other modules in the suite.
Aegis Service Desk and Aegis Help Desk have built-in facilities where users can create data entry and web entry forms easily without development effort or simply use the setups we provide, straight out of the box. Either way, our customers will minimize development, integration, testing and maintenance costs yet have the ability to create an infrastructure that is truly unique to their business.
Aegis Service Desk and Aegis Help Desk have built-in facilities where users can create data entry and web entry forms easily without development effort or simply use the setups we provide, straight out of the box. Either way, our customers will minimize development, integration, testing and maintenance costs yet have the ability to create an infrastructure that is truly unique to their business.
Services
Abacus Systems develops ITIL Service Desk, Help Desk, Defect Tracking and IT Service Management (ITSM) solutions for small to large enterprise organizations. Our solutions enable organizations to streamline their support centre and greatly improve management of resources and assets. It assist organizations to deliver efficient, cost-effective and a high quality support services.
Aegis Service Desk is an ITIL based service management system. Aegis Service Desk fully supports the ITIL standard within an IT service environment. Comprehensive service management processes are fully integrated in the single application, ensuring seamless workflow between processes. Aegis Help Desk is a fully integrated Help Desk, Client and Asset Management system to power your call center.
Effective Service Desk requires excellence in providing a timely and accurate response to all sorts or requests. Customer satisfaction rides on their perceived experience in communicating their problem to the service desk, and the quality of response that they provide. Technologies from Abacus Systems can help you to align support processes to deliver an optimum service.
Concurrent license allows you to add as many users as you like, all with logon access, but only N users can be logged on at any one time. N is the number of concurrent users purchased. For example, if you purchase 50 concurrent licenses, you can add as many users as you like - all with logon access but only 50 users can logon at any one time.
At Abacus Systems we are dedicated to providing the best customer experience possible and help you to fully benefit from your purchased product. Free on line Technical Support is provided for all registered Aegis products. Our customer service team handles questions about purchasing, shipping, registration, installation and other service related issues.
Reviews (1)
Allan Egan
Aug 04, 2020
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Positive: Professionalism, Responsiveness
We recently hired an additional two employees and engaged Abacus Systems to provide all the hardware and update our IT Services. They were friendly and professional throughout and provided great advice. I will definitely use them again in the future. Thanks to Derek and his team.
We recently hired an additional two employees and engaged Abacus Systems to provide all the hardware and update our IT Services. They were friendly and professional throughout and provided great advice. I will definitely use them again in the future. Thanks to Derek and his team.
