The Flower

Ordered flowers for a birthday. Was told that they could not be delivered on the date selected, despite no warning on the website. Was also told my options were to deliver on another day or 'cancel' the order and be charged $12 for 'cancelling' something that was not ever provided. Have now read these google reviews and wish I had done so earlier as would not have used this site had I seen the outpouring of disappointment and poor service.
UPDATE: company saw this review on Google and cancelled my order..! DO NOT USE.

I am shattered. I live in London and my little sister turned 18 back home in OZ, I ordered flowers (upgraded), a balloon and a bottle of Baileys. I paid $160 for this thinking the bunch will be massive and pretty and they were crappy and small. No balloon included. When i emailed them they told me they would refund the balloon but with regards to the flowers they meet the value standards of the company.
Apparently this is $90 of flowers
Not bloody happy

Extremely disappointed. Ordered same day delivery yesterday, and they were not delivered. I had to call to find out why, to be told "it was a public holiday" .. The public holiday? Melbourne cup. I was ordering flowers in the Northern Territory and did not factor this in. Very disappointed. They list themselves as a national company, yet fail to provide a national service. I did not receive much sympathy from the call center as "it is listed in the terms & conditions" (who reads them, seriously?) however they did offer a refund. Suggestion: If same day delivery isn't available, put it clearly on

On Thursday morning 21/12/17 I ordered flowers for a special meaningful occasion on Saturday morning the 23rd of December, a lady emailed me stating i needed to pay $15 promptly in order for my flowers to be delivered tomorrow so I top of the $57 I was paying for a small gathering of flowers I paid the $15- desperate to have my flowers delivered. On Friday I got an email confirming they took the money and the flowers will be sent out on Saturday. Come Saturday afternoon I receive and email staring they can't deliver my flowers until the 4th of January (TOTALLY NOT ACCEPTABLE) considering the websight

Terrible service. I ordered flowers for my Mum last Mother's Day. My receipt said that shipping and handling was $12 and that the fee was 'fixed'. Received an email from the business after ordering to say that they needed another $12 or their courier would not deliver. I told them to cancel the order and refund the full payment to my Paypal account. Now its almost Christmas and still no refund. Plus they stopped responding to my emails after about a week. I'm in the US so there is little further I can do but warn people, 'Do NOT use this service!'

CONSUMER WARNING:
DO NOT ORDER FLOWERS FROM THE FLOWER COMPANY.
I ordered a large bouquet two days before delivery was required. Next day I received a demand online from The Flower Company for additional delivery $$.
No flowers were delivered on the designated day (or after for that matter). I emailed around 3pm on delivery day as I had selected morning delvery) and was told “Flowers in transit.” No flowers ever arrived.
It was almost impossible to reach The Flower Company, either by phone, email or love chat. I suspect bogus “Live Chat”. Finally when I called AGAIN and selected recorded

Fast and reliable. The flowers were delivered on time on the same day as I placed my order. My friend said they were absolutely beautiful and lasted well. The price was quite reasonable when I compared to other online companies. I would use The Flower Company again. without hesitation

I looked everywhere on the web to be assured that my family could be delivered flowers the very day I ordered them. We had just lost a special family member and I wanted to send my condolences that day as I live interstate and it would take a few days for me to get there.
So I ordered the flowers with home delivery the same day. Instead I received a voice message and email two hours later stating this would not occur despite all over the website guaranteeing delivery. When I called back things went even more southward.
The lady was extremely rude and had no empathy for my plight, and when I asked

I ordered a basket online and the distributor was through "The Flower Company". On the day of delivery the distributor did not contact my cell number or my spouses cell number to tell us that no one was home for the delivery, now they are charging me transport fees again on the grounds that they did contact us... Basically told my spouse that she is unable to use a cell phone properly, very disappointing. This could have been easily rectified if they would have waved the second transport fee, call my spouse if no one answers, and deposited the basket under the front porch table, if no one was home

No stars for this company! I live in Ireland and ordered a $70 bouquet for my daughter in law for her birthday in July. They never arrived and no note was left to say they had tried to deliver. When my son contacted the company they said they had tried to deliver but nobody was home. He contacted this company on more than 4 occasions and got a different person each time. They were rude and unhelpful. They took my money but will not refund or deliver the flowers.