Sleepy's use independent contractors for delivery services to our customers and during this time we want to support these small business owners and our customers to ensure safety for all. This may mean some interruptions to our normal delivery service and Free Old Mattress Removal which will be based on advice obtained from the Australian Government and the precautionary measures our delivery contractors determine necessary.
If you are purchasing in one of our Sleepy's showrooms or online, our staff will confirm the current status and keep you updated until your order has been delivered. If you are unable to accept the delivery due to illness or quarantine, you can arrange an alternative delivery time with the store.
If you are purchasing in one of our Sleepy's showrooms or online, our staff will confirm the current status and keep you updated until your order has been delivered. If you are unable to accept the delivery due to illness or quarantine, you can arrange an alternative delivery time with the store.
Services
Sleepy's comfort exchange is valid for up to 60 nights with a minimum sleep period of 14 nights, from date of delivery or pick up. If your refund has been accepted, please allow 5 to 10 business days for your refund to be processed. In addition to the firmness, size, and feel of your mattress, be sure to consider the sleeping habits of your partner and your own aches, pains and injuries when choosing a mattress.
Reviews (10)
Kim Thoa
Dec 28, 2021
Report
Alice Divanian
Dec 26, 2021
Report
I came in store on the 31st of October 2021 looking to buy a whole new bedroom set for myself and my daughter. I told the employee Sam that I wanted a bed frame with storage, and he showed me a set that I really liked. He than proceed to sell me a mattress which I also liked and bought. Next Sam recommended I buy a mechanical adjustable base, where I had some concerns, but he reassured me that there will no problems with it. He also mentioned that there is a 2-week money back guarantee for the base.
On the 3rd of December, my bedroom set got delivered and installed which I was very happy with
On the 3rd of December, my bedroom set got delivered and installed which I was very happy with
M. Asefi
Nov 20, 2021
Report
Bakr Bardouh
Jun 04, 2021
Report
Kamyar Sarafan
May 14, 2021
Report
People I have met in this store are the type I love to always deal with, very respectful, nice and very helpful. I didn’t only purchase an item but I also made a very good friendship with this store people. Very happy that I dealt with you and thanks for the great customised product you have made for me. Hope to see you again.
Andy Gianniotis
Mar 26, 2021
Report
This was originally a 5 star review. Joseph, the wonderful chap in-store did a great job selling me the bed. The problem came with the delivery. There was simply no communication with me when they weren't going to make their promised window. It happened 3 times. 3 times they promised me a time window, didn't arrive in that time window and it took me calling them to find out the situation. I was going insane after the 3rd time. I finally received my bed in good condition but it was such a disaster of an experience that it is my duty to inform you to stay far away from this outfit. Sorry, Joseph
Michael York
Feb 10, 2021
Report
Joseph S at Auburn Sleepys was very helpful and obliging. Although we knew what mattress we wanted, he showed us two similar and similarly priced mattresses. We still purchased our initial mattress, though Joseph’s assistance and counsel was appreciated. I will certainly recommend Sleepys Auburn to friends and family. Excellent service!
Belinda Pignone
Feb 06, 2021
Report
Amazing service by Michelle! She asked us plenty of questions to determine what we were after in a mattress and showed us a variety of mattresses with a range of prices do we could choose based on comfort which was the most important factor for us. Thanks Michelle , informative yet friendly and caring customer service is hard to get these days.
Elizabeth Wong
Jan 08, 2021
Report
Joseph and Daniel are Amazing. Joseph really knows his stuff and provided me with great advice and information from his wealth of experience and knowledge. I felt comfortable in the store and was not pressured into making a decision. The guys are really patient and overall good guys. I took my time and bought a great bed. The quality of the staff and the beds are exceptional. Thank you for making my experience so pleasurable.
Jason Lee
Nov 19, 2020
Report
Fantastic service from their sales team last friday. Spent so much time with us testing beds and answering all our queries. A really enjoyable shopping experience. Andrew, Susan and Vivian are such a great team. I ordered my bed on Saturday then the bed came on Sunday. Very quick delivery.No up selling, just a genuine desire to help us choose the right mattress and base and to keep us on budget. Thanks so much!