Unified communications means a cheaper, more robust and more collaborative communication system for your business. Simplify your voice networks, lower your voice costs and increase your system up time with Talkware's voice solutions. Talkware delivers ongoing services and support for new and existing voice/communication environments, covering all of your maintenance needs.
With over 18 years in the industry, we have a long and successful history of delivering the latest in telephony and communications solutions. We specialise in voice technology and build robust networks that support your business and your customers. Having our own sales, service, installation and maintenance teams means our clients are dealing with only one company for their telecommunications requirements.
With over 18 years in the industry, we have a long and successful history of delivering the latest in telephony and communications solutions. We specialise in voice technology and build robust networks that support your business and your customers. Having our own sales, service, installation and maintenance teams means our clients are dealing with only one company for their telecommunications requirements.
Services
We are a solutions driven company, specialising in the 30-1,000 extension market, providing telecommunications solutions from simple standalone systems through to complex Voice over IP networks incorporating distributed Contact Centre functionality. Talkware has grown from three people when formed in 1998 to currently employing 20 staff advising and consulting to a vast corporate client base.
While Unified Communications is a popular buzzword in the industry at the moment, it simply boils down to integrating (or 'unifying') all of your business' communications channels into a single platform. It enables your staff to access all of their emails, phone calls, instant messages and video communications on to whatever device they choose from wherever they are in the world.
Contact centres are centralised offices within businesses to handle all inbound (and sometimes outbound) customer contact. They are a natural evolution of the traditional 'call centre', but allow businesses to effectively manage a more diverse set of customer communications.
Contact centres have expanded beyond just calls/voice to support email, letters, live-support, social media and instant messaging to deliver a better experience to your customers and better cost control and visibility for the business.Talkware has implemented over 50 contact centre systems across Australia since 2002.
Contact centres have expanded beyond just calls/voice to support email, letters, live-support, social media and instant messaging to deliver a better experience to your customers and better cost control and visibility for the business.Talkware has implemented over 50 contact centre systems across Australia since 2002.
Running a robust and efficient voice/communications network is a complex undertaking. Talkware has 18 years of experience implementing and maintaining communications systems across Australia, and can provide a range of services to support your business. From developing training programs for your new call centre management staff to provisioning a new handset for an employee, Talkware can save you money by managing your communications environment.
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