At AEI, each client has a dedicated account manager, so you'll have one contact who will manage everything for you so you can get on with running your business. All our account managers are insurance specialists with years of training and industry expertise, and who have a genuine passion for exceptional customer service.
They'll develop an in-depth understanding of your business to ensure the best advice and appropriate solutions for your particular circumstances and needs. Our principals have been in the insurance industry for decades, and bring with them a wealth of industry experience, technical knowledge and business acumen.
They'll develop an in-depth understanding of your business to ensure the best advice and appropriate solutions for your particular circumstances and needs. Our principals have been in the insurance industry for decades, and bring with them a wealth of industry experience, technical knowledge and business acumen.
Services
To assist in your understanding of how we can help and the value we can add in meeting your business insurance needs, we've provided some answers to questions that you may have. Call us today on 1300695840. There are many reasons, but to put it simply it's all about managing risk with the right insurance products and solutions - so that you have complete assurance and peace of mind about your business continuity.
We are here to help, particularly when you need us most. We're committed to managing the Claims process for you with least possible disruption to your business and the best possible outcome. Any incident or event likely to give rise to a claim should be immediately reported to our office as soon as possible.
Why choose AEI? Because we're committed to meeting your needs and providing you with the solutions, so that you have business assurance, not just commercial insurance. We are uniquely positioned to manage the commercial insurance and risk protection requirements of businesses of all sizes and industry.
We are extremely happy with the services that Austbrokers AEI provide. They have been very quick to respond to any requests or questions put forward with a suggested solution or answer. Overall a top level service provider. We have been a loyal client of Austbrokers AEI Pty Ltd for many years. Our loyalty to the brokerage is a result of the professional service and advice we have received on an ongoing basis from directors and members of staff.
AEI is a proud member of ASX listed Austbrokers Holdings Limited, a large national network of member insurance brokers which is ranked among the top insurance broking networks in Australia. This confers a number of important benefits to our clients in terms of leveraging the scale and strength of the Austbrokers combined business network, leading to competitive pricing, favourable claims outcomes and broad coverage.
Reviews (4)
Ka Kit Samuel Hui
Mar 28, 2021
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AEI manages my claim against DHL (or its Australian logistic partner) who accepted liability for crashing into my car. It happened just one day before my relocation from Sydney to Melbourne. They called me and asked me to change my replacement vehicle provider, threatening me that I may need to pay out of my pocket if I don't change. I did so because did not want trouble (maybe I shouldn't change).
I asked them to let me know at least a couple of weeks before I need to return it and pick up my car (because it is in Sydney and I need to book my flight!). What they decided to do was only informing
I asked them to let me know at least a couple of weeks before I need to return it and pick up my car (because it is in Sydney and I need to book my flight!). What they decided to do was only informing
Oluwasope Tunde
Feb 17, 2021
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Critical: Professionalism
They claims manager is a very rude lady, very unprofessional and blatantly refuses to accept they're wrong when it's very obvious their client is at fault, just because they do not want to be responsible for something they clearly should be responsible for. Would not even listen but instead hung up the phone.
They claims manager is a very rude lady, very unprofessional and blatantly refuses to accept they're wrong when it's very obvious their client is at fault, just because they do not want to be responsible for something they clearly should be responsible for. Would not even listen but instead hung up the phone.
Peter Wolff
Dec 06, 2018
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Toshihiro T.
Jun 02, 2017
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I had been communicating with the Claims Manager & Business Development Manager, Chad S, but one day he shut all the communications from me, leaving me unable to solve a problem which was caused by his client. One day, he demands something, and the other day demands different things, and at the end ignores all my massages. never dealt with such a useless and helpless person. no one should be using this company since the claims and business development manager is such a failure and cannot get things done. poor guy
