Cass Brothers
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Cass Brothers
Established in 1972, Cass Brothers Fine Bathroomware originally started as a small bathroom plumbing supply business in Petersham. Since then Cass Brothers has grown and expanded its horizons to become one of the pre-eminent designer bathroom supply houses in the country. Cass Brothers has rejuvenated countless numbers of bathrooms in the Harbour city and now has two flagship bathroom showrooms.

The Petersham location still supplies plumbing supplies but has been enhanced by an enormous bathroom showroom while the Waverley showroom has earned a reputation amongst industry professionals as the premier hotspot for innovative bathroom design. The Directors passion for exceptional bathroom design changed not only the scope of Cass Brothers but also the entire bathroom industry.
Services
As the leading authority in bathroom style, Cass Brothers provides all the kitchen, bathroom, and plumbing supplies you need. We have been in the bathroom industry since 1972, making Cass Brothers one of the longest serving, most trusted and most experienced bathroom companies in Sydney. We are also at the forefront of the kitchen and bathroom renovation industry.
Reviews (12)
Ana Hathis
Ana Hathis
Sep 24, 2021
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I have just built a brand new home and needed bathroom products. Cass Bros have everything you need. However due to the EXTREMELY RUDE RUSSIAN sales lady I had to go spend my money elsewhere.
If you want business Cass Bros, I suggest you get rid of her.. She has deterred myself and many people I know from buying from you.
Andrew
Andrew
Sep 10, 2021
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Don't stand by the products they sell. We spent over $10k with them and had 2 minor warranty issues and they tried everything to avoid warranty replacement. They would say the there couldn't possibly be a fault with the items or that the product must have been installed incorrectly. I ended up needing to say that the plumber has over 30 years of experience and so if he's saying the product is faulty and refusing to instal it, then we have to take that on. Bear in mind no one from Cass Brothers had inspected the product - they had zero evidence to base their challenges on. Very disappointing service
David Callaghan
David Callaghan
Jul 09, 2021
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Dreadful customer service - female sales consultant was rude and patronising to deal with, I can see I’m not the first person to experience the same thing.
I placed my order with another provider due to this. It’s a shame to see a company lose business due to one employees attitude.
Ramen Haddad
Ramen Haddad
Jan 24, 2021
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Fantastic service at the plumbing counter. Great knowledge about hot water systems by Allan and his team.
David Weiley
David Weiley
Nov 20, 2020
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This store sells high quality bathroom fixtures and fittings. An excellent display and an extensive range of products really helps in making that final decision. Don't forget to take photos of existing items and measure the dimensions. Take a tape measure with you. Plenty of parking available, but you need to enter via the southern side of Parramatta Road (on the LHS when coming from the city) .
Laura Quaife
Laura Quaife
Oct 22, 2020
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Visited today and Carl was exceptional and I highly recommend him if you want to speak to someone who knows their stuff. He had such great advice on the practicality of different baths, basins etc and really listened to help me choose what would suit my family needs along with the style I was after. Very approachable, patient and a high expertise in this field. Thank you Carl for the exceptional service today especially when I only had limited time. Much appreciated,
James Garvan
James Garvan
Oct 04, 2020
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I have found Cass Brothers to provide an excellent service. Friendly, helpful staff & reasonable prices.
There maybe cheaper prices online but you have the benefit of a showroom to view the products.
I returned a tap today (nothing wrong with it) refund offered no fuss after they couldn't help me resolve my problem.
Would recommend & would shop there again.
James
David Parsons
David Parsons
Jul 15, 2019
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I can only review the ‘friendliness’ of their staff, as I haven’t (and now won’t be) a customer. I had to do a difficult cornering manoeuvre in a small truck I was just getting used to. I asked if I could park in their car park for a few minutes. I was tired from a long drive and also new to Sydney. The man said very bluntly ‘absolutely not’.. I… even offered to pay him for the spot for a few minutes, I was super worried about how I was going to get out.. but he shook his head and had a whinge about ‘all the people’ who park in the car park
Heather Schwarz
Heather Schwarz
Feb 20, 2018
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Although I'm in Melbourne, I've heard great things about the quality and service at Cass Brothers :)
Brian Castle
Brian Castle
Feb 11, 2018
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Great service yet again. I had to swap some items during a renovation. From the helpful guy upstairs who assisted with a smile, to the helpful retail staff downstairs, the whole experience was amazing. Even the manager who came along to help with the exchange paperwork and processing was friendly and helpful. I used Cass Brothers last renovation and would recommend them to anyone. Thanks team and keep up the great customer service !
Najiba Korkes
Najiba Korkes
Feb 03, 2018
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I just want to say a big thank you to the team at Cass brothers, special shout out to Ramen for helping out selecting my kitchen and bath room tap wear.
Emmanuel A.
Emmanuel A.
Sep 13, 2014
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I spent 25 minutes in the store in a Saturday walking around and didn't get acknowledged once. Shame really as they had some really nice bathrooms. I was mainly looking for bathroom fittings and a wash basin and the range was great.