Receive exclusive pricing across our entire range, invites to our upcoming sales and hear about our new arrivals before anyone else! Powered by Eco-Drive technology: never needs a battery, only a light source. Citizen will let you reach your limits and provide your life with the adventure you are searching for.

Meet our consultants, discover our workshop and enjoy a taste of our one-on-one showroom experience. You'll hear from a master goldsmith, learn about our 3D scanning and preview a sample of some of our beautiful jewellery pieces. We've been in the business since 2002, providing quality jewellery and services for the insurance industry.

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Services

About Report

Established in 2002, Phenix is a privately owned Australian company that specialises in the validation and replacement of lost, stolen or damaged jewellery and watches for the insurance industry and its customers. Providing exclusive one-on-one services and jewellery of the utmost quality, we strive to enhance the lives of everyone we meet.

Bracelets Report

Cudworth Multi-strand Blue Leather and Hematite Beads Bracelet with Ion Plated Antique Stainless Steel Magnetic Clasp. Cudworth Multi-strand Brown Leather and Hematite Beads Bracelet with Ion Plated Antique Stainless Steel Magnetic Clasp. Receive exclusive pricing across our entire range, invites to our upcoming sales and hear about our new arrivals before anyone else!

Watches Report

It flies under the radar and it never makes a fuss. But when you take a closer look, you'll find details that reveal complete confidence beneath the surface. In the most elegant manner, this collection is a blend of the very best of Victorinox design, technology and quality. The strong, silent type.

Showroom Appointments Report

One-on-one appointments and access to thousands of products - without the stress of the shopping centre crowds. With a focus on customer service, our specialised Jewellery Consultants will provide guidance based on your preferences. Enjoy a private, one-on-one experience with one of our expert jewellery consultants as we guide you through the journey and provide specialised knowledge based on your style and preferences.

Virtual Appointments Report

Experience a private video consultation with one of our specialised jewellery consultants. Enjoy the exclusivity and personalisation of the Phenix experience in the comfort of your own home. The process is simple - request an appointment time and we will contact you shortly to confirm your time and method of contact.

Reviews (9)

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Paul Murray

Nov 09, 2021

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Three months to replace the glass on my watch, every new deadline was missed. still waiting on it.

Vicki-Maree Reyburn

Jun 15, 2021

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Amazing place. Staff were fantastic. Thank you all so much I love my new piece

Shayle Andrews

Sep 19, 2020

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I cannot speak too highly of the friendly and professional service I received from Lori Webster who went over and above my expectations to ensure the ring I lost that had to be designed by James from a photo only, turned out to be the beautiful piece it is. As well, Lori, James and AAMI kept in touch throughout the process. Can really recommend Phenix Jewellery.

Angela James

Sep 05, 2020

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Lori provides great customer service. I felt anxious going to Phenix as my original ring was made at a bespoke, award-winning jeweler. However, I was surprised at the professionalism here. I recommend meeting with them before making a decision on jeweler. They offer great value.

Karen Fraser

Jul 14, 2020

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I would like to say a big “thank you” to Lori on behalf of my elderly parents. It was wonderful how thoroughly, and more importantly, thoughtfully she explained the claims process to them. Your pieces were lovely and your patience was most appreciated. I’ll definitely be back to find a few pieces for myself. Thanks again, kind regards Karen Fraser

Michael Doyle

Jan 05, 2020

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Phoenix Jewellery are awsome. My family and I left from there very happy. Lori and team were outstanding. The range of jewellery and customer service was great.

Lance Williams

Sep 22, 2019

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Had an emergency job, (I lost my wedding rings before the wedding!) They helped out and were completed before due date. Very competitive on price. I've been back since and would recommend using them.

Donna Taylor

Dec 04, 2018

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Excellent quality and Service. Angela was amazing in sourcing firstly the most beautiful pear shaped diamond and designed the ring to perfection. Secondly a beautiful and priceless tanzanite which then was put into a creative setting. I love them both and would recommend Phenix Jewellery to all.

Bree Dixon

Oct 23, 2018

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Lori and the team took such good care of us. They sourced the perfect stone and rebuilt my beloved ring. I love it even more than the original! Thank you again for your kindness and the lengths you went to to turn a sad event around.