FIRST HEALTH MEDICAL CENTRE is committed to excellence and gives patients and their families the very best in high quality and accessible care. With extended hours and as specialists in family health and chronic diseases, we offer patients a convenient solution for end to end care. Patient's health and relationships are our first priority with respect, privacy and courtesy as our key values.
As such, we take great pride in focusing on best practice and promoting some of the latest treatment and technology available. FIRST HEALTH MEDICAL CENTRE (FHMC) commenced in 2003 as a family and community based clinic under the leadership of Professor Alan Lim.
As such, we take great pride in focusing on best practice and promoting some of the latest treatment and technology available. FIRST HEALTH MEDICAL CENTRE (FHMC) commenced in 2003 as a family and community based clinic under the leadership of Professor Alan Lim.
Services
FIRST HEALTH MEDICAL CENTRE (FHMC) was established in 2003 with the vision of providing the multicultural community of Hampton Park with the highest quality and equitable access to health. With extended hours and as specialists in family health and chronic diseases and will multiple allied health professionals onsite, we offer patients a convenient solution for end to end care.
Casey is the third fastest growing municipality in Victoria and the need for accessing high quality health care is increasing every year. Situated in the busy Casey Central shopping Centre, FMHC is providing the multicultural community of this area with professional and high-quality healthcare in a modern, well-established and family-friendly bulk billing facility across a wide range of medical services.
At First Health Medical Centre (FHMC) branch in Rowville, we provide modern and professional multi-disciplinary primary care services tailored to the needs of the community. With extended opening hours, FHMC is able to welcome patients to visit their GPs at flexible times that is most convenient for them.
Our highly skilled and caring GPs and allied health team offer our patients many years of valuable clinical experience. Health Assessments including Diabetes, Asthma, Heart diseases, Cardiovascular risks, Breast, Bowel and Preventative Health & Management including Weight Excess and Hypertension. Our practice nurses focus on supporting health checks, childhood immunisation and care plans for chronic disease patients.
In recognition of its achievements in training programs and medical services, First Health Medical Centre was awarded the prestigious AGPAL GP award of the year 2011-2012. The clinic offers junior doctors training positions and provides sponsorship for international medical graduates interested in General Practice.
Reviews (8)
Officegad
Jan 07, 2022
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By far the worst medical centre I have ever experienced, booked an appointment online and asked me to fill out all the forms for a new patient. Took me long to fill out but got a confirmation email for my booking, next day my appointment I had to follow up why I wasn’t getting a call, the receptionist picked up and said my appointment got cancelled as I didn’t come in the centre. I have clearly booked a Telehealth appointment and it clearly shows on their system but she lied saying she doesn’t know :/ how do they not know anything about an appointments !? Is this a medical centre or a call
Mustafa Ali
Nov 21, 2021
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Extremely unprofessional and unorganised medical centre, I booked for a telephone appointment at 6pm yesterday, the doctor didn’t call me, called the centre at 7pm and I was told he would call soon. No one called. I Called them again this morning only to be told that they don’t know about it, booked again for 12pm today, no one called, called at 1 only to be told that the doctor would call again, 2.5 hours later and still no one has called.
Emily
Nov 19, 2021
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Mustafa Cavdar
Oct 08, 2021
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Very poor customer service.
Receptionist not trained properly about their job and customer relation and treatments.
Couple months a go I had nurse appointment about my care plan at 4.15 p.m. I was at the centre 10 min. before the appointment. I told the receptionist arrived. Waited 30 min. Receptionist called my name and told me nurse can not see you to day go home tomorrow she will ring you. I sad to her you can not be serious, what? I waited almost 45 min. With all these sick people waiting for nurse to organize care plan, put my life at risk now you telling me this? I can not believe it! Cancel
Receptionist not trained properly about their job and customer relation and treatments.
Couple months a go I had nurse appointment about my care plan at 4.15 p.m. I was at the centre 10 min. before the appointment. I told the receptionist arrived. Waited 30 min. Receptionist called my name and told me nurse can not see you to day go home tomorrow she will ring you. I sad to her you can not be serious, what? I waited almost 45 min. With all these sick people waiting for nurse to organize care plan, put my life at risk now you telling me this? I can not believe it! Cancel
Beauty
Sep 11, 2021
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The worst receptionist service always. I have been coming here for ages and the service gets worse everyday. The doctors are always late. My appointment was at 2:10pm today but now it’s 3:00pm and I am still waiting. A lady with her sick baby have been here waiting since 2:20pm while the baby vomited twice and no receptionist helped her. 👎👎👎👎👎👎👎
At the end turns out Doctor David was having lunch for an hour while the receptionist told me he is with a patient. Worst service ever
At the end turns out Doctor David was having lunch for an hour while the receptionist told me he is with a patient. Worst service ever
Oliver Santeco
Jul 16, 2021
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Unfortunately the service in this clinic from their counter is appalling. Rang in today to confirm that i need a phone consultation from doctor Tina P. and the receptionist mentioned they were told by management that patients must be seen at the clinic. I couldnt go in and I asked if they actually posted or mentioned this to their patients online, as how would we know, and she put me on hold. Then she came back and mentioned to me that the doctor will give me a phone consultation but then the receptionist rudely and abruptly hung up!!! This behaviour doesnt give a good, patient experience from
Faiq Arif
Jul 12, 2021
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Reception is appalling, customer service quality has dropped with new staff, previously they were very good but not anymore especially the new staff.
Even the service quality of a Doc has become worse, rude speech command. Waiting times have increased but my consultation with this particular doc was so short compared to other patients. The doc mentioned that I need to book in another appointment where I have not even spend 10 minutes.
Dr Puru was excellent!
Even the service quality of a Doc has become worse, rude speech command. Waiting times have increased but my consultation with this particular doc was so short compared to other patients. The doc mentioned that I need to book in another appointment where I have not even spend 10 minutes.
Dr Puru was excellent!
Ben Quested
Jun 27, 2021
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Had a blood test there (was not done well, and was painful in comparison to other blood tests), and was told they would let me know when they had the results.
After 3 weeks of not hearing anything, I had to call them myself, to find out that I had a blood sugar level of 22 (almost was sent to the ER when I found out) that they chose not to tell me about until I asked, and that I was Diabetic. They also lost the other half of the report, thus requiring a second blood test.
My housemate has also booked an appointment at 9:40PM, only to arrive and get told that the doctor she requires is not available
After 3 weeks of not hearing anything, I had to call them myself, to find out that I had a blood sugar level of 22 (almost was sent to the ER when I found out) that they chose not to tell me about until I asked, and that I was Diabetic. They also lost the other half of the report, thus requiring a second blood test.
My housemate has also booked an appointment at 9:40PM, only to arrive and get told that the doctor she requires is not available
