In 2014, Jacob Turner was managing one of the larger locksmith businesses in Brisbane. While this was a rewarding position, there was a problem. Jacob felt that the services being provided could be better and that customer service was a large part of the problem.
After gaining valuable insight from the customers point of view, it was clear that although
David Lockwood —
Sunday afternoon, accidentally locked my keys in my house, said he could be there within the hour. Once he arrived, took