Grant Street Medical Centre

I understand this is a difficult time we all face and I have the up most respect for our Police , Ambo's , & Hospital staff.
However the understanding needs to go both ways and a reception attendant needs to understand we are parents trying to protect our kids while holding down full time work in an unsettled environment. If you work in a public facing role you need to expect to be asked the same question or questions several times a day and more so when your dealing with parents trying to do the right thing and protect their most prized possession.
So to the Reception attendant who not only

Wish you could ZERO stars I have been trying to call for 3 days to cancel appointments no answer at all no matter what time of day I call
This is the most uncaring doctors I have ever had dealings with the receptionist is rude and unhelpful if you do get through the wait time is completely unacceptable over 2hrs the other day and we didn’t even get to have our appointment and we’re not even advised by reception of the delay it was a fellow patient avoid this so called doctors at all costs

I see Dr Petri Rani she is very nice and very professional and very caring with your medical needs l would recommend this medical
clinic in Grant Street everyone is nice and the reception girls are always helpful

The doctors here are chronically late. Sometimes the doctors seem unaware the patient is waiting until reception reminds them. Processes need to be reviewed.

When i first started coming to this clinic the service was alot better. When you had an apponintment was always on time. Recently that friendly service and punctuality has gone out the window. On my today's visit was standing on the reception for approx 10 min before the receptionist appeared. Then the Dr was 1 hour late.also I was under the impression that prior to any injection blood pressure etc must be checked, they did every other time I had injections , not this Dr

Absolutely bad. Please dont go here. Only go here if you have around 1 or 2 hours in spare just to wait to see the doctor. Even after booking an appointment you have to wait a minimum of 60 to 90 minutes. Absolutely pathetic. And the reception here is useless. Always double confirm if your appointment has been booked with the reception as they are absolutely useless and rude. Have been seeing the same receptionist for around 3 months and when you complain about something the only response you will get is sorry the staff is new. Wish i could give ratings in minus

On multiple occasions with multiple doctors I have had a negative experience here. They are condescending and cannot wait to rush you out the door. So glad I have found a better GP.

A few weeks ago i had the worst migraine to the point of throwing up and in such pain, the ladies at reception couldn't be any more caring if they tried. They were absolutely beautiful so a huge thank you. And to the nurse that helped locate my results at no fault of their own to insure i get better thank you also.

Worst reception staff I've ever encountered, medical or otherwise. As the face of a business, they completely ruin this facility. The clinic just up the road has much friendlier and approachable staff.

I finally found a really good and helpful GP here, my doctor is always try to help as much as she can and always so patience. The nurse and receptionist are very friendly too. I feel comfortable to come here when I have problems.