Working with Pubs, Clubs, Hotels & Restaurants across NSW, QLD and VIC to optimise their Gaming and Food & Beverage Operation. Stehr Hospitality & Gaming is nearing two decades of top-level hospitality learnings and providing a collaborative, hands-on and diverse service to assist owners, operators and investors realise and achieve their business' potential.
Our approach is simple; be collaborative with key venue team members to ensure our knowledge is passed on, upskilling existing teams to deliver the results for themselves. Having worked with NSW's top operators and venues, we've developed a comprehensive and detailed understanding of areas of improvement in each business' offering and devised plans to deliver results with your team.
Our approach is simple; be collaborative with key venue team members to ensure our knowledge is passed on, upskilling existing teams to deliver the results for themselves. Having worked with NSW's top operators and venues, we've developed a comprehensive and detailed understanding of areas of improvement in each business' offering and devised plans to deliver results with your team.
Services
As a third generation publican and liquor consultant, Ben has lived and breathed the hospitality industry in various forms since he was young. For nearly 20 years he has enjoyed honing his expertise in gaming, food & beverage and customer services whilst working for leading hotel groups in iconic venues across Sydney such as Merivale, Lantern Hotels, Redcape Hotel Group, as well as hotel receivers Ferrier Hodgson.
STEHR Hospitality & Gaming has a proven history in delivering success to top NSW gaming hotels, clubs and groups. We conduct a comprehensive review of current operations and deliver a detailed plan to improve your venue's turnover through key areas of opportunity.
Whether our clients request a total refurbishment of their gaming environment, 1-on-1 coaching of their key team members, or on-going advice on their gaming operation, our bespoke and comprehensive service will deliver results efficiently.When our clients look to improve their business performance in the most timely and effective manner, it's imperative they invest in the areas with the greatest return; Gaming!
Whether our clients request a total refurbishment of their gaming environment, 1-on-1 coaching of their key team members, or on-going advice on their gaming operation, our bespoke and comprehensive service will deliver results efficiently.When our clients look to improve their business performance in the most timely and effective manner, it's imperative they invest in the areas with the greatest return; Gaming!
We specialise in operating hotels on behalf of Receivers & Managers. After review & instructions from our client, our strategies are implemented to maximise returns for all stakeholders. Our objective is to optimise these businesses immediately though the implementation of proven systems and procedures, labour & costs reviews, recruitment when necessary, marketing analysis, stock management and reporting structures.
We provide a varied range of services to investors to ensure their acquisition or potential acquisition is optimised. We're often engaged by investors to conduct due diligence on an asset to determine upside and validity of financials as well as required to oversee the operation of their asset, both short term and on-going management.
One of the areas of opportunity we see in venues is the necessity to have detailed expectations for your team and ensuring they have the knowledge, skills and confidence to thrive in the service environment. If customer service is not consistent across all of your team, it's not customer service. Stehr Hospitality & Gaming work with your Management to develop and implement expectations and procedures across your Front of House teams.
Reviews (1)
Martin Scott
Oct 20, 2021
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Over the last few months, I have been reviewing several hotels, with the plan to build a personal portfolio over the coming years in the sector. In this regard Ben was recommended to me via a mutual contact and has been extremely responsive, supportive and informative with regard to not only networking within the space, however also understanding the intricacies of the industry, analysing the opportunities and also potential plans post purchase to maximise the assets I was considering. Ben's experience is top rate and his approach is down to earth, confident, detailed and approachable. His experience
